Refund policy

Last updated 2026-09-06 · Version française

First purchases: 14 days, any reason

If you buy Rowledger Pro (monthly, yearly or lifetime) and change your mind for any reason, email support@rowledger.com within 14 days of the purchase and we refund it in full. You do not have to explain why, although we would love to know if a statement failed to convert so we can fix the parser.

Renewals you did not want: 7 days

Subscriptions renew automatically until you cancel from the Polar customer portal (the link is in every receipt). If a renewal goes through that you did not want, email us within 7 days of the charge and we refund it.

How refunds are paid

Refunds are issued by our merchant of record, Polar, to the original payment method. Most arrive within 5 to 10 business days depending on your bank. Residents of Quebec are refunded within 15 days as the Consumer Protection Act requires.

Automatic approval

Requests that fall inside the rules above are approved for everyone, without judgement calls, usually within one business day. Requests outside these rules are read by a person and answered within 7 days.

Chargebacks

Please email us before opening a dispute with your card issuer. A refund from us is faster than a chargeback and avoids fees on both sides.

Your statutory rights

This policy adds to, and does not replace, the rights you have under the consumer protection law where you live, including in Ontario, Quebec, the European Union and the United Kingdom.

Contact

support@rowledger.com · Faisal Rizwan, Rowledger · 5 Bridlington St, Scarborough, ON M1H 2L4, Canada